Return Policy

Effective Date: June 2, 2026

At Mahza Shop, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms of this Return & Refund Policy.

By placing an order through Mahza Shop, you acknowledge and agree to the terms outlined below.

1. Return Period

You may request a return within 30 calendar days from the date your order was delivered.

Return requests submitted after the 30-day return period may not be accepted.

2. Return Eligibility

To be eligible for a return, the product must:

• Be unused and in its original condition.

• Be in the original packaging, where applicable.

• Include all original accessories, manuals, tags, labels, and other included materials.

• Be accompanied by valid proof of purchase or order information.

• Not show signs of use, damage, alteration, washing, installation, or misuse.

We reserve the right to refuse a return if the product does not meet these requirements.

Non-Returnable Products

The following products may not be eligible for return:

• Used, worn, washed, or altered products.

• Products damaged after delivery due to misuse, improper handling, or normal wear and tear.

• Products missing original packaging or accessories.

• Personalized, customized, or made-to-order products, unless they arrive defective or damaged.

• Gift cards or other non-returnable items identified at the time of purchase.

• Any product that is otherwise identified as non-returnable on its product page or at checkout.

3. How to Request a Return

To request a return, contact our customer service team at support@gen-itech.com within 30 days of delivery.

Please provide:

• Your order number.

• The product(s) you wish to return.

• The reason for the return.

• Photos or other information, if requested by our customer service team.

Once your return request is reviewed and approved, we will provide you with return instructions and the appropriate return address.

Do not send products back before receiving return authorization or instructions from us.

4. Return Shipping Costs

Unless the return is due to an error on our part or the product arrived defective or damaged, the customer is responsible for all return shipping costs.

We recommend using a trackable shipping service and retaining your shipping receipt. We are not responsible for products lost or damaged while being returned to us.

If you received the wrong product or the product arrived damaged or defective, please contact us as soon as possible. We may provide appropriate instructions or assistance based on the circumstances.

5. Inspection of Returned Products

After we receive your returned product, it will be inspected to verify that it meets the eligibility requirements of this policy.

If the product is approved, we will process the applicable refund.

If the product does not meet the return requirements, we may reject the return and, where appropriate, return the product to you at your expense.

6. Refunds

Once your return has been approved, the refund will generally be issued to the original payment method used for the purchase.

The refund amount may exclude:

• Original shipping charges, unless required otherwise by applicable law or expressly stated by us.

• Return shipping costs paid by the customer.

• Any applicable non-refundable fees disclosed at the time of purchase.

The time required for the refunded amount to appear in your account may depend on your bank, credit card company, payment processor, or other financial institution.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect product, please contact us promptly at support@gen-itech.com.

Please include your order number and photographs or other relevant information when requested.

We will review the issue and determine the appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.

8. Exchanges

We currently [do/do not] offer direct product exchanges.

If exchanges are unavailable, customers may return an eligible, unused product under this policy and place a new order for the desired product.

9. Sale and Promotional Items

Products purchased during a sale or promotional campaign are subject to the same return requirements unless a different return condition was clearly disclosed at the time of purchase.

Any special return restrictions will be displayed on the applicable product page, checkout page, or promotional terms.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing the order.

We will attempt to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, it may no longer be eligible for cancellation and may instead be subject to this Return & Refund Policy.

11. Fraudulent or Abusive Returns

We reserve the right to refuse returns or refunds where we reasonably believe that a customer is engaging in fraudulent, abusive, or deceptive return activity, including repeated returns that violate this policy.

Nothing in this section limits any rights or remedies available to consumers under applicable law.

12. Consumer Rights

This policy is intended to operate consistently with applicable federal, state, and local laws in the United States.

Nothing in this policy is intended to waive, limit, or exclude any consumer rights or remedies that cannot legally be waived or excluded under applicable law.

Where applicable law provides greater consumer protection than the terms of this policy, the applicable law will control.

13. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

The policy applicable to an order will generally be the version in effect at the time the order was placed, subject to applicable law.

14. Contact Us

If you have questions about this Return & Refund Policy or would like to request a return, please contact:

Mahza Shop
Email: support@gen-itech.com
Phone: +1 (562) 241-6577
Address: Los Alamitos, CA 90720, United States
Website: https://mahza.shop